ORDERS, PAYMENTS

What is included in the rental price?

Particular camper equiped with specified things. You can check the equipment of each camper (link to Our campers)
VAT (24% tax)
Basic CDW insurance  with self-risk

Can i add any additional equipment?

You will find all the aditional equipment and devices in Extras. If you need anything else to add, feel free to contact us and we will figure it out for you.

Do you provide any additional services?

We provide you with additional services:
Insurance
Transport

I forgot to add extra/additional service or i changed mind

You can always let us know by email or whats app if you want to add some more or remove some additional. We can also add or remove in our office before you make a payment.

What are the insurance options?

You always get a Basic CDW insurance in yor rental price and you can add another type of provided Insurances.

How the payment works?

First of all, you have to confirm the booking by the advance payment which is 30% of total price.
Later you pay the rest of the price in our office when you pick up the campervan. You can pay the remaining balance by cash (ISK or EUR) or by card.

How do I make a booking?

You confirm the booking by the payment of 30% of the total price. This advance payment can be done via bank transfer or via debit/credit card.

Do I need to leave any deposit while I'm on my trip?

With purchased insurance Platinum/Gold/Silver a deposit of 400 Euro is required. The deposit can be used to cover, e.g. road tolls, parking fees, damages related to damage to the car, missing fuel or any fees arising from the use of the rented vehicle.In the case of BASIC CDW insurance, the tenant is liable for damages up to the amount of EUR 3,500. As a car rental company, we must have a guarantee to cover any damage caused by the customer, therefore,if no insurance is purchased Platinum/Gold/Silver, a deposit of 3500 EUR will be charged to your card in our office when you sign the rental agreement and returned to the same number card, if you return the car in the same condition as you received it So that you can sleep soundly and have nice memories of your holiday in Iceland, we recommend taking out Platinum insurance. Believe us, it will save money and trouble for all of us.

How to make a payment for booking?

The advance payment can be done via bank transfer or via debit/credit card.

How to pay the remaining balance?

The remaining balance you will pay in our office when you pick up the camper and you can simply pay by card or cash (ISK or EUR).

What is your cancellation policy?

We can cancel your booking anytime, but the advance payment is not refundable.

Can I add insurance and extras later at the pick up?

Yes, if you want to add some more services, its possible to let us know anytime or at the moment you pick up the camper van.

Should I receive a confirmation email?

Yes, when the payment is succesful and your booking completed, you get a confirmation automatically. Also check SPAM - reservations often end up there.

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CAMPERVANS , HANDING OVER VEHICLES

What is the fuel policy?

You get a full tank and you return full tank.

Where do we pick up the camper?

You always pick up the camper in our office that is located in Vagnhöfði 17, Reykjavík. If you need a taxi to the office from Airport or your hotel, we provide you transport.

Where do we return the camper?

You always return the camper in our office that is located in Vagnhöfði 17, Reykjavík. If you need a taxi suddenly to the Airport or city center, we provide you transport.

How to get to your office?

We provide you with a transport from/to the airport or from/to Reykjavik area. You can also use public transport or any taxi service.

Where do we return the camper?

You always return the camper in our office that is located in Reykjavík, Vagnhofdi 17. If you need a taxi suddenly to the Airport or city center, we provide you transport.

What time can we pick up/return the camper?

a) Car pickup and drop-off is only available at our location at Vagnhofdi 17 in Reykjavik. We are open annually from March 20th to October 10th. We do not deliver cars to the airport.
b) Office hours: Monday–Friday: 8:00 AM–5:00 PM, Saturday: 8:00 AM–12:00 PM, Sunday: office closed. Personal pickup outside office hours is not possible. Pick-up outside office hours is only possible with our transport. Car return is available 24/7, without the need to book our transport. Leave your car in our parking lot, place your keys in the locker, and you can drive yourself or use our airport transfer service. We offer 24/7 transfers from Keflavík Airport to our office and from the office to the airport, only on the day of pickup and drop-off. Once you book your transfer in the booking form, your car will be delivered immediately upon arrival at our office – even in the middle of the night. You can start your tour immediately; there's no need to wait for the office to open in the morning. The transfer price is per car, not per person. We also offer transfers between our office and any location in Reykjavík. Customers who have booked a transfer with us are asked to contact our driver after collecting their luggage – tel. 003547922464 – and proceed to the exit and then to parking lot number P2, where our PK Campers will be waiting to take you to our office.

How we can book a transport from/to the airport/city center?

Simply mark this option when completing your order. If you are not sure while making a booking, you can let us know any later and we will add to your order then. Chceck the options of transportation here.

Is it necessary to have an international driving license?

If you have an European, Canadian or American driver's license, its enough and you don't need an international driving license.
Other license must have:
- License number
- The license holders photograph
- A valid date
- Must be written in Latin characters

If your license doesnt fill these requirements, you have to obtain an international driving license.

Can I drive on F-road?

Driving on F-roads is permited only for 4x4 cars, so you can drive there only if you rent out DACIA DUSTER. Driving on F-roads with other campers is prohibited.

Is there any assistance on road?

We cooperate with 24Road Assistance if your campervan breaks down, you get stuck or there is a situation that requiers  help on your road. You can call us, or directly 24Road assistance service number +354 419 2400.
In case of serious car accident call 112.

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